I suggest providing at least one direct link in your email to where they can leave a review. Don’t make them try to figure out where to leave a review or how to do it. Make it as easy as possible for your customer. Build trust by responding to reviews – good and bad I often hear from small businesses that they don’t want to get reviews because of the chance of negative reviews. Yes, negative reviews do happen. Sometimes they are warranted and sometimes they aren’t.
Occasionally you’ll get that one crazy person who leaves a bad review when they haven’t even done business with you. Negative reviews are only damaging when you ignore them. When possible, I suggest responding to all reviews — good and bad. Say “thank you” to a positive review and let Dominican Republic Phone Number them know that you value their business. For negative reviews, this is your chance to turn their review around. Offer to help them. Try not to take offense to the review and remain positive and upbeat.
In turn your response can show others who do see that bad review that you care and you do your best to help, even when something doesn’t go quite right. It shows that you value your customers. Learn more, watch the on-demand webinar: How to Harness the Power of Listings and Reviews 4. Social Media builds and engages your audience As one of the most popular marketing tools out there, social media offers a great way for consumers to find your business, for you to engage with them, and for you to encourage them to support your cause. Start with one primary channel Social media can become overwhelming if you try to do too much. At first, I suggest, picking one social media channel based on your business, your needs, the personality of the channel, and what you can do there.