If this has happened to you, you may need to go directly to the web, rather than using the phone. The question is whether you will find the solution to your question or claim, through content generated by the company or by users. This is not a small difference, a disgruntled customer is closer to being a “former customer” than one who feels well taken care of by a company.
And a company with a bad reputation Phone number database online has a steep hill to climb, which will make their advertising campaigns less convincing. The internet as a medium that allows a very high level of interaction, with an amazing facility for the publication of comments and recommendations (remember that the human being is a social animal), cannot be a void for the company, regardless of its size.
Now, if the company has a web and social media presence, who will serve you is the question a manager must ask. He is not the web designer, nor the webmaster, but someone from customer service or public relations, added with brand positioning and marketing, being recommended that he be from one of these specific departments. But the question is what does a community manager or person in charge (administrator) of communities (to give it a relatively accepted term in Spanish), which is to represent, stimulate.